Q: Which grill should I choose?

A: We STRONLY recommend using either the medium or large hole grills - Though we do stock small holed grills, we only do so based on customer request, not based on what we feel is the best design for your horse. We would urge you to try either the trickle feeder grill with medium or large holes first.

Q:   How long does delivery take?

A: Please allow 5 - 7 working days for delivery. 

Q:  Which courier do you use & will they leave the Haycube for me if I am not in?

A:   "DPD" transport Haycubes within the UK and will follow specific delivery instructions if you are not going to be in - please use the additional notes section when ordering to inform of any special requirements i.e. leave with neighbour.

For smaller items, i.e. plugs and plug keys, we use Royal Mail and send all items 1st Class.

Q: Will the Trickle Feeder Grill fit in to a Haycube purchased pre July 2023?

A: Yes! Haycubes purchased from July 2023 onwards have a cut-out on the back panel to allow the grill to slide in and out of the Haycube, however Haycubes purchased prior to this will require the grill to be entered via the main cut out. Please watch our 'how to fit the Haycube grill' video for easy to follow instructions!

Q:  Do I need to purchase anything with my Haycube?

A:  The Haycube comes complete with wheels, plug, plug key & wall bracket, so you do not need to add anything to your order, however if you wish to purchase spare components these are listed  within the online shop.

Q:   Do I have to use the wall bracket?

A:   It is STRONGLY ADVISED that for safety reasons you do install the wall bracket & mount the Haycube on to it - especially when the horse is left unattended eating from the Haycube. 

Q:   Can I use my Haycube out in the field?

A:   Yes - It is adviseable to leave the plug out though so that any rain water can run freely out rather than sit stagnant in the bottom.

Q:   Do I have to use the Haycube for soaking?

A:   No - the Haycube can also be used for feeding dry hay, haylage or a forage replacement form.

Q. Can I move the Haycube when it is full of water?

A. NO! The Haycube should be filled with water in the position it is going to be left to soak & subsequently drained. Once the water is drained out, the Haycube will be a comfortable weight to easily transport the soaked hay around.

A.